If customers enter 12 for the quantity in the configurator and add this product to the shopping cart, it is only in the shopping cart once. (Correct in itself, as this contains an item 12* in the shopping cart and the configured product). However, this leads to several problems. You cannot enter a shipping weight for this item, as the quantity in the shopping cart does not represent the quantity ordered. This leads to incorrect weight information and problems with shipping. Statistics and analysis: Shopify analyses show how often the product was sold. Here, too, you can't rely on the figures. If the statistics show that the product (configured product) was sold 40 times, it may be that the product was actually sold 200 times, as the quantity in the configurator itself was different. This makes it much more difficult to track the quantities sold and to plan the purchase. Transparency: Especially for our customers (core customer = age 40+), it is often difficult to understand everything here. This results in considerable service costs for us, as a customer configures product X and places a quantity of 12 in the shopping cart and then buys it. The subsequent order confirmation then states that the product was purchased X 1 time. It is often incomprehensible to our customers that the purchased product X contains the quantity 12 and so they think that you have bought a single one for 12 times the price. Of course, this leads to a lot of complaints! One solution would of course be to remove the BULK option from the configurator so that the quantity can only be adjusted in the shopping cart itself. In our opinion, this would be no less confusing. In addition, the feature with the price scales would be lost as a result. For this reason, in our opinion, it would be helpful if there was the option that the quantity of a product selected in the configurator is the same as that displayed in the shopping cart.
